Effective Date: June 24, 2025
Company Name: Concrete Contractor
Location: California, United States

Concrete Contractor ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy outlines your rights and our obligations under the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and A2P 10DLC messaging compliance standards.

1. Information We Collect

We may collect the following types of personal data:

- Contact Information: Name, phone number, email address, mailing address

- Service Information: Project details, property addresses, service preferences

- Communication Data: SMS messages, call recordings (with consent), survey responses

- Technical Data: IP address, browser type, device ID, and cookies for website analytics

We collect this data when you:

- Request a quote or fill out a contact form

- Schedule a consultation or service

- Opt in to receive SMS updates or promotions

- Interact with our website or ads

2. How We Use Your Information

We use your information to:

- Respond to inquiries and provide services

- Send service updates, appointment reminders, and project notifications via SMS or email

- Send promotional offers (only if you've opted in)

- Improve website performance and customer experience

- Comply with legal, regulatory, and contractual obligations

We do not sell your personal data to third parties.

3. SMS/Text Message Communication (A2P 10DLC Compliance)

By providing your mobile number, you agree to receive text messages from Concrete Contractor. These may include appointment reminders, service updates, or special offers.

- Consent is required: You will only receive text messages if you opt in via our website, a form, or verbal confirmation.

- Message frequency varies depending on your engagement.

- Standard messaging and data rates may apply.

- You may opt out at any time by replying STOP to any message.

- For help, reply HELP or contact us directly at [Phone Number] or [Email Address].

We use registered A2P 10DLC numbers in compliance with carrier and federal regulations. We maintain message logs and opt-in records as required.

4. Your Rights

Depending on your location and applicable laws, you have the right to:

- Access the personal data we hold about you

- Correct or update inaccurate data

- Request deletion of your personal data ("Right to be forgotten")

- Opt out of SMS communications or promotional emails

- Restrict or object to certain data processing

- File a complaint with your local data protection authority (GDPR)

To exercise any of these rights, contact us at:
[email protected]
(760) 960-0012

5. Data Protection and Security

We take appropriate security measures to protect your data, including:

- Secure servers and SSL encryption

- Access control and authentication for internal systems

- Data retention policies that limit storage to what’s necessary

- Regular audits and compliance reviews

6. Third-Party Sharing

We may share limited personal data with:

- SMS service providers (for text messaging)

- Payment processors (for invoicing or billing)

- Scheduling and CRM tools (for appointment management)

- Law enforcement or government regulators, as required by law

All third-party vendors are vetted to meet data privacy standards.

7. Cookies and Analytics

Our website may use cookies and analytics tools to track usage patterns, improve functionality, and tailor marketing. You can adjust cookie preferences in your browser settings or opt out via website banners.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. If we become aware of such data, it will be deleted promptly.

9. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted to this page with a new effective date. Continued use of our services after any changes means you accept the updated terms.

10. Contact Us

For questions or privacy-related requests, please contact:

Concrete Contractor
13858 Rafael Way, Victorville, CA 92392

[email protected]
(760) 960-0012